Refund policy

30-Day Money-Back Guarantee

We want you to love your purchase. If you're not completely satisfied, contact us within 30 days of receiving your order and we'll make it right.

How to request a refund

Email us at unknownvoidbusiness@gmail.com with your order number and the reason for your request. Where possible, include a photo if the item arrived damaged or faulty.

Refunds

Once your request is approved, your refund will be processed to your original payment method within 5–10 business days. In most cases you won't need to send the item back — we'll let you know if a return is required.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, contact us within 30 days of delivery and we'll send a free replacement or issue a full refund.

Your consumer rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. This policy does not limit any rights you have under applicable consumer law.